Our Services
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CRMcentral can provide you with a range of services to enhance your business. We have dedicated staff available to assist you with services, implementation, management, development and training. From configuring IT and network environments, to implementing large scale knowledge frameworks and productivity workshops, we are able to select the relevant components, and tailor a specific solution for your needs.
We have over 15 years of experience in the planning, design and implementation of large integrated systems and networks. We ensure that our staff have the industry experience and knowledge to ensure the services provided are suited to your working environment.
Implementation
CRMcentral can provide all the services to implement a complete CRM solution locally, throughout Australia and even across the world. Our consultants will work with you and the network of trained and authorised Partners throughout the world. Services are provided on an hourly rate or on a project basis.
Integration
We have extensive experience integrating CRM with the range of other business software applications including:
- Phone systems
- Accounting systems, including MS Navision, Great Plains, MYOB (desktop and cloud), Arrow
- Virtually any application that has an ODBC, API or ADO interface.
- MS Office: Excel, Word, Access
- Reporting systems such as SQL Server Reporting Services, Crystal Reports, MS Access, Visual Studio reporter
Customization
Using internal CRM settings and the Integrators' Toolkit, CRMcentral can customize the User Interface extensively. This provides your users with a program that works the way they do.
Data Conversion
We have a number of utilities that allows us to convert data from a number of different sources including Tracker, ACT, Access and numerous other types of data. Although complete conversion can’t be guaranteed, we can save the time of re-keying data and the pain of working with inaccurate data.
Support
When you require assistance to use or modify CRM or associated software, CRMcentral can provide On-Site, Remote Dial-in or Telephone support.
Report writing
We can use a number of tools including MS SQL Reporting, Crystal Reports, MS Query and Visual Basic to produce easy to use and effective reporting on almost any data within Maximizer.
e-Marketing
We can help you plan, design, create and launch personalised, high impact bulk email marketing campaigns that ensures that your message is read and understood.
Training
CRMcentral provides a customised training service to your specific requirements. These include instructor-lead classes in our premises or yours and Individual-training sessions can be formulated to suit as required. Many years of experience has taught us that the most effective training for those unfamiliar with the features and power of CRM, is in a classroom environment. At CRMcentral we provide structured courses designed by the developers of the software lead by our in house-team of CRM experts. Click here to see training details
