The Elements of CRM
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This graphic shows you what components every Customer Relationship Management (CRM) system should have ... and every process automation implementation requires a CRM.
The CRM chosen depends on your needs AND your computer infrastructure. CRMcentral offers both Maximizer CRM and Microsoft Dynamics CRM. Both products are available in the cloud, and on-premise. See below for further details.
Cloud Solutions
Ideal for Businesses that:
- Want to get up and running as quickly as possible
- Want the flexibility and peace of mind to migrate to an on-premise CRM system in the future with minimal technical requirements and without any data loss
- Have limited IT support, infrastructure, technical resources/support staff
- Want to get up and running as quickly as possible
- Want predictable monthly IT operating expenses
- Have a distributed workforce at remote locations
On-premise Solutions
Note: On-premise solutions still allow web access as a standard part of the implementation.
Ideal for Businesses that:
- Require a CRM solution customised to meet the unique needs of their organisation
- Require their CRM to integrate tightly into the company’s existing business processes and applications/ have complex or real-time integration requirements
- Require a certain level of security and control over the data (e.g. within an industry or company whose laws mandate that the data remain behind a firewall)
- Require a CRM solution customised to meet the unique needs of their organisation
- Require specialised data structures
- Are concerned about performance poor internet connection or require heavy offline capability
Accessibility
Both Maximizer CRM and Microsoft Dynamics CRM provide access via web browsers, tablets and phones. Depending on the brand, and the version, the experience is different between devices. Call us to discuss your specific needs further.
Technology is rapidly advancing, though. In the near future iPads will allow HTML5 to run, which means the full versions of web access will be available.
Products Offered
Click on an icon below to see more about Maximizer CRM or Microsoft Dynamics CRM
